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Terms & Conditions

Please read these terms and conditions of use carefully before accessing, using, or obtaining any  materials, information, products or services. By accessing, redoakrustic.com either on desktop, mobile or otherwise (herein known as "Our Website") you agree to be bound by these terms and conditions. 

Payments

Red Oak Rustic accepts major credit cards, e.g Visa, Mastercard, Discover, etc. We also accept PayPal. We do not store any information and any credit card transactions are encrypted through our SSL secure checkout to protect your information. 

 

Returns

Due to the fact that all orders are made to order and custom built for you, Red Oak Rustic does not accept returns. No exceptions.  Any customer who experiences any issues with their order is encouraged to contact us immediately at redoakrustic@gmail.com. Someone will be in touch with you shortly to address your concerns.

 Shipping

Red Oak Rustic provides shipping to all 50 states in the United States. We ship USPS Priority Mail, FedEx Ground or UPS Ground, depending on the order destination. Most orders arrive in 1-3 business days. Red Oak Rustic provides free shipping. Due to the fact our items are all handmade and made to order, most orders have a processing time of 5 days. Order volume fluctuates, therefore your order may have a longer production time pending current order volume. We make every effort to ship your order as soon as possible, however we want it to be perfect for you! You can't rush art.

 Refunds

Red Oak Rustic customers wishing to receive a refund are encouraged to contact us at redoakrustic@gmail.com. Red Oak Rustic will happily entertain full refunds for orders that have not yet undergone the building process. Once your order enters our shop and is in the process of being built, it is no longer eligible for a refund. Custom orders are non-refundable. No exceptions.

These terms include an arbitration clause and a waiver of your right to participate in a class action or representative lawsuit. 

 

Red Oak Rustic reserves the right to modify these terms, for any reason at any time, by posting a new version on Our Website. Please review terms periodically for any changes. 

Any inquiries regarding these terms are to be directed to redoakrustic@gmail.com